AutoAid Breakdown FAQs
Commonly asked questions and answers about AutoAid’s car breakdown services
1. Does my breakdown insurance with
AutoAid cover my spouse/partner/civil partner?
AutoAid Breakdown covers you and your legal spouse or civil partner with total breakdown cover, which includes, roadside assistance, a vehicle recovery service to one place of your choice, home breakdowns, emergency travel or overnight hotel accommodation and an attached caravan or small trailer.
However, if you are not legally married or in a civil partnership, we are unable to cover a common-law partner under the same policy. If your partner would like to become an AutoAid Breakdown member, a separate breakdown policy would be needed.
2. Does AutoAid Breakdown cover me
if I have a breakdown in Europe?
AutoAid only covers you driving in the UK (mainland England, Scotland, Wales and Northern Ireland). If you were travelling to Europe we offer a separate cover called EuroRescue which covers you for the time that you are abroad.
3. If I experience a breakdown more than one mile from home, will AutoAid Breakdown recover me and my passengers?
AutoAid will reimburse the full cost of recovering you, the vehicle and up to five passengers to any UK destination of your choice.
4. I don't have a spare tyre on my car,
can AutoAid Breakdown still cover me?
Although the AutoAid Breakdown policy states you are required to have a legal spare tyre, we are aware that some cars do not have this and have a tyre inflation kit instead. In this instance, AutoAid Breakdown will recover your car to the nearest tyre centre for you to get a replacement.
5. Does AutoAid cover home breakdowns?
Yes. If your breakdown occurs at your home, AutoAid Breakdown will arrange help and reimburse any call-out fees and labour charges needed to get you on your way. If your car can’t be repaired quickly, we will reimburse the cost of taking the car to the nearest available garage. Please note the maximum reimbursement under this benefit is ONLY £65 (which would normally cover the callout fee from the garage, any basic labour charges and local recovery costs).
6. How do I join AutoAid Breakdown?
You can become an AutoAid Breakdown member via:
Online: go to our secure online application form here
Phone: call us by ringing 0345 600 6443
Please note, cover commences from midnight on the day after we receive payment.
* Cover applies to you and your legal spouse or civil partner as shown in the schedule.
** Within the terms of your insurance with AutoAid