Frequently Asked Questions
To make your experience a lot quicker and simpler, we have listed below the most common questions we are asked. In the unlikely event your query has not been answered, you will find our contact details at the bottom of this page.
You can become an AutoAid Breakdown member by purchasing online via the provided link on our website. Alternatively, you can purchase by clicking here. Please note any cover commences from midnight on the day after we receive payment.
* Cover applies to both you and your legal spouse or civil partner if requested and shown in the schedule.
** Within the terms of your insurance with AutoAid.
Yes, if your vehicle will not start at your home, AutoAid Breakdown will arrange help. If your vehicle can’t be repaired at your home address, we will tow the vehicle to the nearest available garage.
If you have broken down you can get urgent assistance via our App or you can call our freephone number on 0800 1700 400 or 01708 963190. If you are a member You can download the App from the Google Play Store or the Apple App Store. If you would like some more information about the app simply visit our AutoAid Recovery App page.
Although our membership states you are required to have a legal spare tyre, we are aware that some cars do not have this and have a tyre inflation kit instead. In this instance, AutoAid Breakdown will recover your car to the nearest tyre centre for you to get a replacement.
AutoAid will recover you the vehicle and up to five passengers to any one UK destination.
AutoAid membership only covers you whilst driving in the UK (mainland England, Scotland, Wales and Northern Ireland). If you require breakdown cover while travelling to Europe we can offer a separate cover with EuroRescue, our sister company, which would cover you for the time that you are abroad. Click here. to get cover in Europe
AutoAid membership covers you and your legal spouse or civil partner (provided you have named them on the policy) with breakdown cover which includes, roadside assistance, a vehicle recovery service to one place of your choice, home breakdowns, emergency travel or overnight hotel accommodation, and cover for an attached caravan or small trailer.
We might have to cancel your membership if we find that there has been any of the following reasons:
- Misrepresentation – this is where you have provided us with incomplete, incorrect or untrue information.
- Documentation – where you have failed to provide us the requested documentation, this could also result in additional fees or the premium being due.
- Failed instalment payments – where you have failed to keep up with your instalment payments for your insurance.
If you would like to see our full terms and conditions, please click here.
No need to worry, you are in safe hands and help is on the way! Simply notify us on the AutoAid app, click here for more information if you do not have the app, or call us on our freephone number: 0800 1700 400 or 01708 963190.
Don’t panic, you can ask for assistance on the AutoAid app, click here for more information if you do not have the app, or call our friendly call centre using our freephone number: 0800 1700 400 or 01708 963190.
No problem! You can collect your Membership Documents from the customer portal where you can also update your details should anything change during your membership.
Click here to view and download your membership documents.
***you will find your latest membership number on your confirmation email***
Changed your car?
It’s simple to change the main vehicle you use here “Change My Car".
Have you moved address?
If you have moved address you can notify us here “Change My Address" .
I have a new email address/telephone number.
It’s important we have your current contact details in case you need assistance. You can check or update the details we hold currently here "Change My Contact Details".
It’s very easy to check, just make sure your spouse or legal partner are named on your membership documents. If you have misplaced your documents simply click here “Document Download”.
We're afraid not, but If you are travelling into Europe, we can offer you separate cover here “EuroRescue” which covers you for the time you are abroad.
No need to call, easily check your membership expiry date by viewing your documents here “Document Download”.
Most customers choose for us to renew their policy automatically but if you have chosen to manage this yourself you can renew your membership here “Renew your membership".
Not a problem at all, just covering your vehicle may reduce your premium, you can get a quote to cover your vehicle with our sister company, AutoNational here "vehicle-based cover". Please be aware though, a vehicle based policy only covers you in the vehicle stated on the membership.
If you are driving vehicles that are 15 years or younger we may be able to limit your membership to younger vehicles. This may reduce your premium which you can check here "Younger Vehicle Cover".
Alternatively, you may want to consider a vehicle based cover with our sister company Autonational, click here "Vehicle Based Cover".
You can opt- out of automatic renewals by pressing "Stop auto renew".
We would be sad to see you go, but if you do not wish to continue your renewal you can notify us here "Lapse membership".
We would be sorry to see you go, however, should you wish to cancel your membership you can do so at any time by pressing "Cancel my membership".
You can check our cancellation fees and terms here “Cancellation Terms and fees”.
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In the unlikely event that we have been unable to answer your query or advise you on how to proceed with a Renewal or Adjustment on our website using the help above, you can contact us by email at contact@autoaidbreakdown.co.uk or by phone on 0345 600 6443. Please be aware that amendments processed using the website are free of charge; however, we make a small £5 fee for any amendment we process via the telephone or email.
